Terms of Use

TERMS OF USE FOR «VELUSO« ELECTRONIC STORE

The enterprise "Veluso", Sophia Velliou

SEAT

26 P.P. GERMANOU str.

P.C. 54622 – THESSALONIKI

GREECE

Tax Reg number: 047099601

TAX OFFICE: D' Thessaloniki

Business Registry Number: 040671706000

Phone No: 0030 2310 233270

Contact email address: info@veluso.gr

We kindly advise you that prior to any use of www.veluso.gr, you consult these terms and conditions of use, make sure you comprehend them and that you fully agree. Using and browsing the website www.veluso.gr implies your explicit and unconditional acceptance and consent to them.

"Veluso" reserves in any case the right of unilaterally and any time altering the terms of use and conditions of transactions.

Product Description

We consider it as our main obligation and concern that all information provided on the website www.veluso.gr concerning quality, quantity, main characteristics and prices of products are absolutely accurate.

The enterprise "Veluso" explicitly reserves the right to differentiate in case of an unwilling false product import.

Prices of Products

Prices listed on catalogues next to each product include VAT.

Prices relate to available quantities, while "Veluso" reserves the right to modify description and prices of products without prior notice. However, "Veluso" is committed to forward your order and send to the customer products with the characteristics and prices as posted on its website at the time of order.

Payment methods

1. By Credit/Debit Card:

Every purchase from the website www.veluso.gr is conducted by buyer’s preference, with the possibility of payment by credit and debit cards VISA, MASTERCARD, ΜAESTRO, DINERS and AMERICAN EXPRESS.

An opportunity to pay with up to 12 interest-free installments is available, only when using credit cards issued by Greek banks.

Transactions are carried out electronically securely, in real time, between the Buyer and the cardholder through the Banking institution “Eurobank Ergasias A.E.” who processes the transaction on behalf of www.veluso.gr.

During this process, www.veluso.gr has no involvement and all private details of your credit / debit card are not stored in our system.

In the event that the buyer who makes the transaction is not the same person as the true holder of the Credit or debit card, www.veluso.gr holds no responsibility and has no obligation to refund.

2. By cash on delivery:

For shipments within Greece and for products worth up to 500€, you can pay the value of the transaction to the courier server upon receiving the products at the appointed place of delivery,.

For purchases over €100 the shipping fee is zero and below €100 the shipping fee is €2. It is clarified that the shipping fee is not the same as the actual shipping cost as evidenced by the courier company's fee depending on the size and weight of the package. In the event of a refund, the amount withheld from the refunded price will be equal to the value of the courier company's actual charge each time. The shipping fee is based on the commercial policy of www.veluso.gr.

Cash on delivery service is not supported for Cyprus.

3. By bank deposit:

If you select to deposit the purchase price to the bank, please contact us via email to "info@veluso.gr" so that ordered products are reserved.

Below you will find the bank accounts of the store "Veluso"- Sofia Velliou.

A) Eurobank - IBAN: GR2502604570000130200109696

Β) Αlpha Bank - IBAN: GR8301404740474002002005329

Make sure that the full name or the number of the order is written on the Bank's Deposit statement and a copy is sent to us in the form of an electronic document (e.g.pdf etc.).

In cases when the deposit is not completed within 24 hours from the day the order is placed, then the order is automatically cancelled by the system.

Cost of banking fees or charges are borne by the Customer.

Shipping

Products are shipped by courier service and delivered safely to the address you specify within 1 to 3 working days within Greece and 1 to 7 days abroad, starting from the day the order is fully paid.

Courier companies we work with is "Geniki Taxydromiki" for shipments within Greece and “DHL” for shipments abroad.

"Veluso" shall not be liable in cases of delivery delays due to extreme weather conditions, strikes and force majeure, so the above mentioned delivery deadline will be extended for as long as the cause of delay exists. It should be noted that estimated delivery time is calculated from the day of shipment and is indicative. Saturdays, Sundays and official Greek holidays are not to be deemed as working days. "Veluso" is not liable for delays in shipments caused by weather conditions, international custom impediments or for any other circumstances beyond its control.

Products are always accompanied by respective documents. The customer has the option to select the type of purchase document he/she wishes to be issued (retail receipt or invoice), by filling in the corresponding field of the website.

Shipping

• Shipments within Greece are conducted by the courier company "Geniki Taxydromiki".

Delivery time is expected to be 1 to 3 working days.

• Shipments out of Greece are shipped with DHL. Shipment fees for Europe is 10€ for express delivery within 1 to 3 working days and 5€ for delivery within 1 to 7 working days. Shipping to Europe is free for purchases worth over 200€.

•For America, Canada, Mexico, Middle East Countries, Ukraine shipment charge is 20€ for purchases up to 300€ while shipping for purchases over 300€ is free. Delivery time is 1 to 5 working days.

•For the rest of the world shipping charge is 30€ for purchases up to 450€ and free shipping costs for purchases over 450€. Delivery time 1 to 5 working days.

Note: For countries where shipments go through customs offices, additional delays should be expected.

Please note that due to new regulations after Brexit, orders worth less than 150€ cannot be sent to the UK.

"Veluso" does not deliver to P.O. Boxes

Deliveries outside of the EU are usually subject to customs clearance costs and import duties in the country of dispatch and are the sole responsibility of the consignee. It should be noted that for shipments to the U.S.A. there are no expenses and duties for purchases up to 800 dollars (650€ approximately)

Finally, you can always select to receive your order directly from our store.

You will find us at:

26 P.P. GERMANOU str.

P.C. 54622 – THESSALONIKI

For your best service, call us at 2310 233270 to wait for you!

For all orders, packing costs are free of charge for the whole of Greece.

Order cancellation

For any order cancellation or change of address you can send an email to "info@veluso.gr". Cancelling an order is possible until the moment you are informed about the shipment of your order via e-mail. After this point there is no possibility for cancellations or changes to your order!

Return policy

If for any reason you are not satisfied with your purchase, products can be returned within 14 days from the date of delivery of the order and you can choose between changing the item, receiving a credit balance and money refund.

It is clarified that returned products should be in their original condition and should not be used, worn out, washed, modified or damaged and the labels accompanying the product should be intact, exactly as they were when you received it along with the retail sales receipt or invoice. Garments and footwear on which the label has been removed, or have been used in any way other than for testing purposes, shall not be accepted for return. You should also contact “Veluso” via e-mail to info@veluso.gr in order to be given instructions and a return code. In this case, the shipping (return) costs are borne by the consumer.

Returns are not accepted for products with the indication "NOT RETURNABLE" in their description. Returns for products from non-EU countries are not accepted.

Definitions of options in case of return:

•Replace of an item: Products can be replaced with any available alternate size or type.

•Issuance of a Credit Balance: Your credit balance will be valid for 12 months from the date of return.

• Refund. Refunds are made within15 working days from the day returned items are received and checked. Refunds are made only to the original credit card or bank account that was used to pay off the order. Processing time varies depending on the bank and the type of credit card. "Veluso" is not liable for any costs of incoming remittances to the recipient's bank.

In case of a refund, the shipping costs incurred by www.veluso.gr are borne by the customer and are deducted from the refunded amount, according to the invoice issued for the specific shipment by the courier company depending on the size and weight of the package. The invoice of the courier company can be requested and sent to the customer to certify the shipping cost.

Return costs:

Greece : According to the charges of the cooperating courier based on the size and weight of the package.

Europe: DHL: 15€

Non-EU countries: Non-refundable

Returns must be shipped by using the courier company indicated in the clarifying return e-mail of “Veluso”. Please advise Return instructions below

* No refunds are made during sales periods (50% and above).

Return instructions

In case you want to return a product, please let us know by sending an e-mail to: "info@veluso.gr" and you will receive an e-mail with specific instructions for the return.

Limitations of Liability

For all products displayed on the listings of www.veluso.gr clear indications of the availability of our warehouse will be in place.

However, since online purchases are made at the same time as purchases in our physical store, there may be some rare occasions of simultaneous orders of products with limited availability. In these cases, priority is awarded on the basis of date and time of order.

Transaction shall be deemed as completed only after a written electronic confirmation is sent by www.veluso.gr. In case an order is impossible to execute, www.veluso.gr reserves the right to withdraw and not fulfill it. In cases where the price has already been paid off, money will be refunded by deposit to your Bank Account.

Links

Links on this website are not under the control of www.veluso.gr and our Company holds no responsibility for content, changes or the way they are informed by them.

Promotional messages

www.veluso.gr enables its users to approve or not receiving information about new products for sale as well as other offers, payment arrangements, etc. by sending advertising - informative messages to their e-mail or postal address or by telephone. www.veluso.gr will not misuse the above service if users request its interruption.

Personal Data

Your personal data in our business is now more secure.

User information (name, e-mail address, home address, etc.) and the transactions of e-shop users are considered confidential, exactly as it would apply for usual transactions in a physical commercial store.

Any personal data that you make available to us upon your registration as a member are used exclusively for the execution of your transactions.

All information related to users' personal information is governed by compliance with the predetermined basic principles of the European General Data Protection Regulation (2016/679). The purpose of collecting, storing and processing personal data is to execute a contract and inform them about new products and offers.

User information is considered confidential, while it is collected, stored and processed in accordance with art. 5 of the European General Data Protection Regulation (GDPR).

Users during the provision of their data shall be informed by the company and will be able to declare their consent and acceptance of the forthcoming collection, storing and processing of personal data data, as well as the transmission of these data to recipients who are identified in writing below.

Furthermore, the user has the right to withdraw the consent already given for the processing of his personal data in accordance with Art. 7 of the European General Data Protection Regulation (GDPR).

Access to personal data and transaction information is available only to authorized employees, associates and third parties who carry out the processing of the above data at the behest of the enterprise and only whenever and to the extent necessary (in accordance with Article 6 of the general principles of Regulation (EU) 2016/679).

The customer in relation to his personal data also has the following rights and the ability to exercise them in accordance with the following articles of the general principles of 2016/679:

Right to information and information (no. 12,13,14). Right to object (no.21). Right of access to data (no. 15). Right to rectification of inaccurate or incomplete data (art.16 GDPR).Right to delete data (art.17). Right of restriction of processing data (no.18). Right to portability, i.e. the transfer of his/her personal data from one processor to another (No. 20).

All documents and electronic data exchanged between the parties shall be kept by the enterprise or the processors or processors on its behalf for as long as the activity file provides in accordance with Art. 30 of Regulation (EU) 2016/679.

Sophia Velliou is liable for processing the data. Sofia Velliou's contact details are as follows:

Postal address: 26 P.P. GERMANOU str.

P.C. 54622 – THESSALONIKI

Phone: 2310 233270

Email address: info@veluso.gr

We inform you that "Veluso" has appointed a Data Protection Contact Person to whom you can raise any question regarding the processing of your personal data.

Anyone interested has the opportunity to contact the Contact Person for The Protection of Personal Data through the following contact details:

Postal address: 26 P.P. GERMANOU str.

P.C. 54622 – THESSALONIKI

Phone: 2310 233270

Email address: info@veluso.gr

Transaction Security

www.veluso.gr offers security through Secure Socket Layer (SSL) encryption, one of the most reliable technologies used worldwide for the security of transactions over the Internet. Wherever on the website the entry of personal information is requested, the website www.veluso.gr uses SSL technology so that your personal data is transferred encrypted to our server.

To enter the online store "Veluso" you use two codes, the Password (Email Address) and the Personal Secret Security Code (password). The online store "Veluso" gives you the opportunity to change the Personal Secret Security Code (password) as often as you wish and we would recommend you, for security reasons, to change your password at regular time periods and to avoid using the same codes.

Applicable law – Jurisdiction of courts

www.veluso.gr reserves the right to modify or renew its terms and conditions of transactions. All transactions you conduct via www.veluso.gr are governed by international and European laws regulating issues related to e-commerce as well as by the Law on consumer protection (Law 2251/1994, already after its codification with MD 5338/17.1.2018) which regulates issues related to distance selling. The Courts of Thessaloniki are exclusively competent courts for any dispute that may arise from the use of the website and from the transactions that will take place through it.

Use of Cookies

The store's site www.veluso.gr uses cookies, without the use of which it would be impossible to operate some of its basic services.

Status of orders, multiple choices of users, storage of items in the cart or in the list, identification and facilitation of frequent users as well as the improvement of the content of the website.

Cookies do not cause damage to users' computers and the files stored on them, while on every exit from the site they are automatically deleted.

Learn more about cookies in www.cookiecentral.com

Copyright

All content of the websites, posted on www.veluso.gr, including images, graphics, photographs, drawings, texts, services and products provided, are the intellectual property of www.veluso.gr and are protected by the relevant provisions of Greek law, European law and international conventions. Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading is prohibited, processing, resale, creation of derivative work or misleading the public about the actual provider of the content of the websites. Any reproduction, republication, downloading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of www.veluso.gr or any other legal right holder of the above copyrights. Names, images, logos and distinctive features representing the www.veluso.gr and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of www.veluso.gr and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition. In any case, their appearance and display on the websites www.veluso.gr should in no way be construed as a transfer or assignment of a licence or right to use them.

User obligations

Users of www.veluso.gr websites accept that they will not use them to send, publish, send by e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, harassing, libelous, defamatory, vulgar, obscene, libelous and that in any way constitutes a violation of someone else's privacy, shows empathy, or expresses racial, ethnic or other discrimination, that may cause harm to minors in any way; is not entitled to be transmitted in accordance with law or contractual or managerial relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered in confidentiality agreements), violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed for the purpose of interrupting, causing damage, destroying or obstructing the operation of any software or computer hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or store users' personal data. You can read the E-Commerce Code of Consumer Ethics as published in the relevant Government Gazette.