Shipping & Delivery

Shipping

Products are shipped by courier service and delivered safely to the address you specify within 1 to 3 working days within Greece and 1 to 7 days abroad, starting from the day the order is fully paid.

Courier companies we work with "Geniki Taxydromiki" for shipments within Greece and “DHL” for shipments abroad.

"Veluso" shall not be liable in cases of delivery delays due to extreme weather conditions, strikes and force majeure, so the above mentioned delivery deadline will be extended for as long as the cause of delay exists. It should be noted that estimated delivery time is calculated from the day of shipment and is indicative. Saturdays, Sundays and official Greek holidays are not to be deemed as working days. "Veluso" is not liable for delays in shipments caused by weather conditions, international custom impediments or for any other circumstances beyond its control.

Products are always accompanied by respective documents. The customer has the option to select the type of purchase document he/she wishes to be issued (retail receipt or invoice), by filling in the corresponding field of the website.

Shipping costs

• Shipments within Greece are conducted by the courier company “Geniki Taxydromiki". Shipments within Greece for orders worth more than 100€ are free of charge. For orders worth less than 100€, shipping cost is 2€. Delivery time is expected to be 1 to 3 working days.

• Shipments out of Greece are shipped with DHL. Shipment fees for Europe is 10€ for express delivery within 1 to 3 working days and 5€ for delivery within 1 to 7 working days. Shipping to Europe is free for purchases worth over 200€.

•For America, Canada, Mexico, Middle East Countries, Ukraine shipment charge is 20€ for purchases up to 300€ while shipping for purchases over 300€ is free. Delivery time is 1 to 5 working days.

•For the rest of the world shipping charge is 30€ for purchases up to 450€ and free shipping costs for purchases over 450€. Delivery time 1 to 5 working days.

Note: For countries where shipments go through customs offices, additional delays should be expected.

Please note that due to new regulations after Brexit, orders worth less than 150€ cannot be sent to the UK.

"Veluso" does not deliver to P.O. Boxes

Deliveries outside of the EU are usually subject to customs clearance costs and import duties in the country of dispatch and are the sole responsibility of the consignee. It should be noted that for shipments to the U.S.A. there are no expenses and duties for purchases up to 800 dollars (650€ approximately)

Finally, you can always select to receive your order directly from our store.

You will find us at:

26 P.P. GERMANOU str.

P.C. 54622 – THESSALONIKI

For your best service, call us at 2310 233270 to wait for you!

For all orders, packing costs are free of charge for the whole of Greece.